TRAINYOUCAN SETA Accredited Training Network 12492

We provides both NQF accredited courses and customised learning solutions to organisations and individuals, looking to maximise their investment in developing themselves. Leaders in courses such as Train the Trainer also known as Facilitator, Assessor, Moderator and SDF Training Courses or Skills Development Facilitator Training, Project Management and Disciplinary Hearing courses. TRAINYOUCAN SETA Accredited Training Network In order to ensure that the overall quality of learning and assessment in South Africa is maintained at a consistently high level, the South African Qualifications Authority (SAQA) requires that all corporate learning departments be accredited by the relevant ETQA. TRAINYOUCAN SETA Accredited Training Network VENUE HIRE DURBAN: We are not in the hospitality industry, but we do make our venue available to the public when not in use. Plenty of parking available, on TAXI route and not far from Durban CBD area, WIFI provided with a 4MB line, 2 white boards, flip-chart (markers provided, not flip chart paper but can be purchased at the venue) and standard tea/coffee included. Halaal bakery/deli within walking distance as well as a Mosque. Situated at the back of Avonmore SPAR with a range of freshly baked products, not to mention their range of hot meals. TRAINYOUCAN SETA Accredited Training Network Those who have achieved this unit standard will be able to moderate assessments in terms of the relevant outcome statements and quality assurance requirements. The candidate-moderator will be able to use the prescribed Quality Assurance procedures in a fair, valid, reliable and practicable manner that is free of all bias and discrimination, paying particular attention to the three groups targeted for redress: race, gender and disability. TRAINYOUCAN SETA Accredited Training Network TRAINYOUCAN Accredited Training Network is a Private Higher Education Institution registered with the DHET (Department of Higher Education and Training) and accredited through the ETDP SETA with level 4 BEE status. TRAINYOUCAN SETA Accredited Training Network Our Members Forum consist of over 17800 discussions, templates, model answers and incentive course discounts for every single course offered by our network. That’s right! We have free resources and discussions on every single course offered to members who attended a course with us with life-time access and support. TRAINYOUCAN SETA Accredited Training Network TRAINYOUCAN SETA Accredited Training Network


Any number of things might go wrong in the course of a training event. One of the most demanding tasks for a facilitator is to know how best to handle the situation when the event is not going according to plan. There are two issues to discuss here:

a. The very thought that things might go wrong will make some facilitators very anxious;

b. Facilitators should consider what contingencies can be prepared in advance of the training session.

1. Dealing with Anxieties

There are two useful ways of dealing with pre-workshop anxieties (and we all have them!):

• Analyse your anxieties and think about how to deal with them: make a note of the worst things that you think might happen during the workshop. Then, for each item on the list, note down two ways in which you could deal with that situation. This should make you feel more confident.

• Accept that you won’t be able to cope with everything perfectly. You don’t have to be perfect. If you feel stressed by the thought of potential crises, or by real training problems, the concept of a “good enough” trainer may be helpful. You are developing your training skills and knowledge every time you facilitate a training session. If the participants seem to be learning something, you are probably doing fine! After the training event (as soon as possible), make a note of the things that you did not do so well, and consider how you might handle them differently if they arise again. This exercise will contribute to your own learning process.

2. Preparing for Contingencies

The following list of tips is taken from Toolkit for Trainers by Tim Pickles (see Annotated Reading List) and may be helpful.

One of the easiest ways of dealing with contingencies in training workshops is to apply the notion that, if what you are now doing is not working, try doing the opposite. For example:

• If a plenary session is not working, break into smaller groups;

• If a practical exercise is not working, change it to a demonstration;

• If a thinking session is not working, move on to a practical activity;

• If a facilitator’s example is not appropriate, seek out a participant’s example.

Another way of planning contingencies is to develop a series of simple exercises or activities that can be relied upon to assist in resolving the most common problems encountered in any group. These can be used as necessary when the problem arises. For example:

• If participants are becoming disengaged from the content, divide them into smaller groups and ask them to apply the material to situations from their own experience;

• If you are unsure what to do next, announce a short break (for refreshments, if there are any) to give yourself more time to think;

• If there seems to be resistance, call for a round where participants express how they are feeling (for a description of this method, see section under Quick

Review Methods in Topic 5);

• If the present session is not working, move to the next part of the programme early;

• If you are running out of material, end the session early rather than create fillers;

• If the group is becoming fragmented, bring participants back together and ask them to work on clarifying the purpose of their work together.

Many of these common contingencies rely upon the use of opposites. They also generate the space for the facilitator to reassert a measure of control or for the participants to express their own difficulties in a legitimate way within a group.